Terms of service
TERMS OF SERVICE
Last updated: July 26, 2026
OVERVIEW
Welcome to Pawvilo.
These Terms of Service (“Terms”) govern your use of the Pawvilo online store, website, and related services (collectively, the “Services”).
Throughout these Terms, “Pawvilo,” “we,” “us,” and “our” refer to the operator of the Pawvilo online store. “You” and “your” refer to any visitor, customer, or other user of the Services.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
By visiting our website, purchasing a product, or otherwise using our Services, you agree to these Terms and to any additional policies referenced on our website, including our Privacy Policy, Return and Refund Policy, and Shipping Policy.
If you do not agree to these Terms, you should not use the Services or place an order.
Nothing in these Terms is intended to exclude, restrict, or waive any consumer right that cannot lawfully be excluded or restricted under applicable law.
SECTION 1 – ELIGIBILITY AND ONLINE STORE TERMS
By using the Services, you represent that you have the legal capacity to enter into a binding agreement or that you are using the Services with the permission and supervision required under applicable law.
You may not use our products or Services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any other technology intended to interfere with or damage the Services, our website, Shopify, or other users.
A violation of these Terms may result in suspension or termination of your access to the Services where permitted by applicable law.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display and describe our products accurately, including their main characteristics, photographs, specifications, colors, dimensions, and intended use.
However, colors and other visual details may appear differently depending on your device, display settings, lighting, and other factors.
Product packaging, minor design details, or manufacturer presentation may change from time to time. Any substitution or variation will not intentionally alter the essential characteristics of the product purchased.
We do not intentionally advertise a materially different product from the product supplied to the customer.
Product availability may change without notice. We reserve the right to discontinue a product or limit quantities where reasonably necessary.
Nothing in this section limits your rights if a product is defective, materially different from its description, incorrect, or otherwise does not comply with applicable consumer protection law.
SECTION 3 – PRICES AND PAYMENT
Prices displayed on our store are shown in the currency indicated at checkout.
Before you complete your purchase, the checkout will display the price of your order and any applicable shipping charges, taxes, or other charges collected through the checkout, where applicable.
You agree to provide current, complete, and accurate billing and payment information.
Payments are processed through payment providers made available through our store. We do not independently store complete payment card information where payment processing is handled by an authorized third-party payment provider.
We reserve the right to correct obvious pricing or technical errors. If an error affects an order you have already placed, we will contact you where reasonably possible and provide an appropriate solution, including cancellation and refund where required.
SECTION 4 – ORDERS AND ORDER ACCEPTANCE
Placing an order does not necessarily mean that the order has been finally accepted.
We may refuse or cancel an order for legitimate reasons, including suspected fraud, payment failure, incorrect pricing caused by an obvious technical error, product unavailability, shipping restrictions, or incorrect customer information.
If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method, subject to applicable law and payment-provider processing times.
You are responsible for reviewing your order information before completing checkout, including the product, variant, quantity, shipping address, and contact details.
If you discover an error after placing an order, contact us as soon as possible at pawvilo.store@gmail.com. We cannot guarantee that an order can be changed or cancelled once fulfillment has begun.
SECTION 5 – THIRD-PARTY SUPPLIERS AND FULFILLMENT
Pawvilo may use third-party suppliers, manufacturers, fulfillment partners, logistics providers, and shipping carriers to store, prepare, fulfill, and deliver products purchased through our store.
As a result, certain products may be shipped directly to you by a third-party fulfillment partner or supplier rather than from a Pawvilo-operated warehouse.
Packages from the same order may, in some circumstances, arrive separately.
Our use of third-party suppliers does not remove any consumer rights you may have against the seller under applicable law.
If you experience a problem with an order, you should contact Pawvilo at pawvilo.store@gmail.com rather than attempting to resolve the matter directly with a supplier unless we specifically instruct you otherwise.
SECTION 6 – SHIPPING AND DELIVERY
Available shipping destinations, estimated delivery times, and any applicable shipping charges will be communicated through our store, checkout, Shipping Policy, order confirmation, or other relevant order information.
Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, high-volume periods, or other logistical disruptions.
We will make reasonable efforts to provide accurate fulfillment and delivery information.
Customers are responsible for providing a complete and accurate shipping address.
If you believe your shipment is delayed, lost, damaged, or delivered incorrectly, contact us at pawvilo.store@gmail.com so that we can investigate the issue.
Nothing in this section limits any mandatory rights you may have regarding delivery under applicable consumer law.
SECTION 7 – RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations, and refunds are governed by our Return and Refund Policy and applicable consumer protection law.
Where applicable law gives you a mandatory right to withdraw from a distance contract, that legal right remains available regardless of any additional voluntary return period offered by Pawvilo.
For consumers protected by the applicable Bosnia and Herzegovina rules on distance contracts, statutory withdrawal rights may apply, including a 15-day withdrawal period beginning when the consumer receives the product, subject to applicable legal conditions and exceptions.
Pawvilo may separately offer a longer voluntary return period where stated in our Return and Refund Policy. A voluntary policy does not reduce mandatory consumer rights.
If an item arrives damaged, defective, materially different from its description, or you receive the wrong product, contact us promptly at pawvilo.store@gmail.com with your order information and, where reasonably necessary, photographs showing the issue.
Do not return an item to a manufacturer, supplier, or address found on product packaging without first contacting us. Approved returns must follow the return instructions provided by Pawvilo.
Refunds will be processed in accordance with our Return and Refund Policy and applicable law.
SECTION 8 – ACCURACY OF INFORMATION
We make reasonable efforts to keep information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, pricing, promotions, shipping, or other information.
We may correct such errors and update information where reasonably necessary.
Nothing in this section permits us to disregard a completed transaction or a consumer's mandatory legal rights where applicable law provides otherwise.
SECTION 9 – PROMOTIONS AND DISCOUNTS
From time to time, Pawvilo may offer promotional codes, discounts, special offers, or limited-time promotions.
Unless otherwise stated, promotions cannot be combined and may be subject to availability, eligibility requirements, expiration dates, product exclusions, or other clearly disclosed conditions.
We may cancel or refuse the use of a promotional offer where there is reasonable evidence of fraud, misuse, manipulation, or a technical error.
Any mandatory rights provided by law remain unaffected.
SECTION 10 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our store may provide access to services, tools, applications, payment providers, social platforms, analytics services, or other functionality operated by third parties.
Your use of third-party services may also be governed by the terms and privacy policies of those third parties.
We are not responsible for third-party services to the extent permitted by applicable law, but this does not limit our responsibilities to you as the seller of products purchased directly from Pawvilo.
SECTION 11 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These links may be provided for convenience or informational purposes. We do not necessarily control or endorse third-party websites.
Before entering personal information, purchasing products, or using services on a third-party website, you should review that website's applicable terms and privacy practices.
Pawvilo is not responsible for independent transactions entered into directly between you and an unrelated third party, except where applicable law provides otherwise.
SECTION 12 – PRIVACY AND PERSONAL INFORMATION
Your submission and processing of personal information through the Services is governed by our Privacy Policy.
We use personal information for purposes such as processing orders, providing customer service, preventing fraud, fulfilling and delivering purchases, operating our store, and complying with applicable legal obligations.
Because we use Shopify and may use payment providers, suppliers, fulfillment partners, shipping carriers, analytics providers, and other service providers, personal information may be processed by third parties where reasonably necessary to provide the Services.
We will handle personal information in accordance with our Privacy Policy and applicable data-protection requirements.
Please review the Privacy Policy available through our store for further information.
SECTION 13 – CUSTOMER COMMUNICATIONS, REVIEWS AND FEEDBACK
If you voluntarily submit a review, suggestion, feedback, photograph, comment, or other content to Pawvilo, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, fraudulent, threatening, defamatory, obscene, infringing, malicious, or that violates another person's privacy or intellectual-property rights.
Where you submit content for publication on our website or social channels, you grant us a non-exclusive right to use, reproduce, display, and adapt that content for purposes connected with operating and promoting Pawvilo, to the extent permitted by applicable law.
We are not required to publish every review or submission and may remove unlawful, fraudulent, spam, or otherwise inappropriate content.
SECTION 14 – INTELLECTUAL PROPERTY
The Pawvilo name, branding, website design, original graphics, text, logos, and other original content made available through our Services are protected by applicable intellectual-property laws to the extent such rights exist.
Third-party trademarks, product names, photographs, and other intellectual property remain the property of their respective owners.
You may use our website for personal, non-commercial shopping purposes.
You may not copy, reproduce, distribute, sell, exploit, or use protected Pawvilo content for commercial purposes without permission, except where permitted by law.
SECTION 15 – PROHIBITED USES
You may not use the Services:
(a) for unlawful or fraudulent purposes;
(b) to violate applicable laws or regulations;
(c) to infringe intellectual-property or privacy rights;
(d) to transmit malware or malicious code;
(e) to collect information about other users unlawfully;
(f) to interfere with the security or operation of the Services;
(g) to engage in abusive, deceptive, or fraudulent transactions;
(h) to impersonate another person; or
(i) to attempt unauthorized access to our systems or accounts.
We may restrict access to the Services where reasonably necessary to protect Pawvilo, our customers, Shopify, payment providers, or other parties.
SECTION 16 – DISCLAIMER OF WARRANTIES
We aim to provide accurate product information and reliable service.
However, except for warranties, guarantees, and rights that cannot legally be excluded, the website and Services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, or technical error.
Nothing in these Terms excludes or restricts statutory warranties, guarantees, conformity rights, or other mandatory consumer protections that apply to your purchase.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Pawvilo will not be liable for indirect or consequential losses that were not reasonably foreseeable and that arise solely from circumstances for which liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
In particular, nothing in these Terms is intended to exclude or reduce mandatory consumer rights relating to defective, non-conforming, incorrectly supplied, or undelivered products.
Any limitation in these Terms applies only to the extent permitted by the law applicable to the customer and transaction.
SECTION 18 – INDEMNIFICATION
Additional legally required registration or tax information, if and when applicable to the operator of Pawvilo, should also be displayed as required by applicable law.
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the Services, your infringement of another person's rights, or your material violation of these Terms.
This section does not require a consumer to indemnify Pawvilo for matters for which Pawvilo is legally responsible and does not restrict mandatory consumer rights.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue to apply to the extent permitted by law.
SECTION 20 – NO WAIVER
If we do not immediately enforce a provision of these Terms, that does not necessarily mean that we have waived our right to enforce it later.
Any waiver will apply only to the specific circumstances in which it is given, unless applicable law requires otherwise.
SECTION 21 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into them, constitute the agreement governing your use of the Services and purchases from Pawvilo, subject to applicable mandatory law.
If there is a conflict between these Terms and a mandatory consumer protection rule, the mandatory legal rule will prevail.
SECTION 22 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms and any contract formed through Pawvilo are governed by the laws applicable to the operator of Pawvilo and the transaction, including applicable consumer protection rules.
Nothing in these Terms deprives a consumer of mandatory protections provided by the law that applies to that consumer or transaction.
Where applicable law gives a consumer the right to bring a claim before a particular court, authority, ombudsman, or other competent body, these Terms do not remove that right.
SECTION 23 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal requirements.
The current version will be published on this page together with an updated “Last updated” date.
Changes will apply prospectively unless applicable law permits or requires otherwise.
The Terms applicable to an order are generally those in effect when that order is placed, except where a later change must apply by law.
SECTION 24 – RELATIONSHIP WITH SHOPIFY
Pawvilo uses Shopify to host and operate its online store.
Purchases made from Pawvilo are transactions between the customer and the seller operating Pawvilo. Shopify provides the e-commerce platform and is not the seller of Pawvilo products.
Shopify may process personal information in connection with the operation of the platform as described in applicable Shopify privacy documentation and our Privacy Policy.
Nothing in this section limits any rights you may have directly against Shopify where such rights arise independently under applicable law.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms, orders, products, returns, or the Services may be sent to:
Store name: Pawvilo
Operator: Adrijan Kudric
Email: pawvilo.store@gmail.com
Address: Kotor Varos, Uzlomacka 14
Telephone: +387 66 736 025
Additional legally required registration or tax information, if and when applicable to the operator of Pawvilo, should also be displayed as required by applicable law.